FAQ
Where do you ship from and where do you ship to?
All SOMA orders are lovingly packed and shipped from Australia. For now, we’re exclusively shipping Australia-wide. Stay tuned via @somapersonalcare on TikTok and Instagram for all International shipping updates.
Will I receive tracking information?
Yes, once your order has been packed and lodged for shipment, you’ll receive a confirmation email with your tracking information.
Do you offer free shipping?
Yes, we offer free standard shipping on all Australianorders over $90.
Can I edit my order after it has been placed?
We begin processing orders as quickly as possible to ensure fast dispatch, which means we may not be able to make changes once an order has been placed, including address updates, item changes, or cancellations. If you need assistance, please contact customer care on email via contact@somapersonalcare.com.au as soon as possible and we’ll do our best to help.
I am missing an item from my order.
We’re sorry to hear that. Please contact customer care on email via contact@somapersonalcare.com.au with your order number and a photo of the items received, and we’ll look into this for you as quickly as possible.
Do you offer returns and refunds?
Please visit our returns and refund policy here
Are your products cruelty-free/vegan?
All our products are 100% cruelty-free and vegan, tested on humans who love smelling good, never on animals.