Refund policy

At SOMA Personal Care, we want you to love your purchase. If something isn’t quite right, we’re here to help.

Due to the nature of our products we do not offer refunds or exchanges for change of mind purchases.

For hygiene and safety reasons, we cannot accept returns on products that have been opened, used or tested.

Please choose carefully before placing your order.

If you receive an item that is faulty, damaged, or incorrect, please email us within 7 days of receiving your order at contact@somapersonalcare.com

To help us assess the issue quickly, please include:

Once reviewed, we may request that the item be returned to us for inspection.

If a return is approved, products must be sent back to us at the customer’s expense unless otherwise advised.

Returned items must:

Once the returned product has been received and inspected, we will notify you of the outcome.

If the product is deemed faulty or incorrect, we may offer:

Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping costs are non-refundable unless the item is confirmed to be faulty or sent incorrectly.

We are unable to accept returns for:

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

You may be entitled to a replacement, repair or refund where products have a major failure or do not meet consumer guarantees.

For all refund or return enquiries, please email contact@somapersonalcare.com